Our City Online

Help / FAQ


Please browse through the information here to find answers to the most common questions we get. If you cannot find what you are looking for, feel free to contact us directly and we will be more than happy to help.

Q: Can I change my username?

A: The ability to modify usernames is disabled to prevent abuse and confusion. An administrator can change your username if there is a good reason for it. Contact us if you really need it done.

Q: I forgot my password! How can I retrieve it?

A: Click on the "Log In" button in the top right corner of any page. In the drop-down box you'll see a link for "Lost your password?". Click that link and you'll be prompted to enter in your username or email address. A link to reset your password will be emailed to you. Just follow the instructions from there.

If for any reason you're not able to reset your password, or can't recall your username or the email address on your account, please contact us for further assistance.

Q: Am I allowed to have more than one username or login for Columbus Underground?

A: Generally, no. One username per person. Instances where multiple usernames are detected will result in a private written warning and the choice will be given of which username to keep and others will be disabled. Ongoing abuse can result in account suspension. Please refer to our Terms of Service agreement for more details.

One exception for multiple user names is when a user has both a personal account and a business or organization account.

Q: I want to write for Columbus Underground! How can I submit a news item, article or review?

A: We accept user/community written content for publishing consideration. We are looking for honest agenda-free content written by third-party objective writers. Send a message and pitch us your idea and we'll be in touch.

Q: Can I submit news stories I've found on other websites?

A: You can post links to other news stories on our messageboard, but we ask that you always give proper credit to the original publication, only use a small snippet quote from the story and provide a link to where you found the story, so that we can direct our visitors to the proper place to legally read the story in its entirety.

Q: Can you post my event information or my organization's press release on Columbus Underground?

A: Maybe. It ultimately depends on how relevant the event or information is to our visitors. Feel free to send us anything you like, and we'll gladly take it all into consideration.

Q: Sometimes I can edit my comments, and sometimes I can't. What gives?

A: Comment editing is enabled for 120 minutes (2 hours) after a comment has been posted. This should give you plenty of time to correct typos or mistakes. Afterward the editing option is disabled to preserve the flow of regular conversation.

Q: Something I wrote was deleted. Why did that happen?

A: Generally, when content is deleted it is due to a violation of our Terms of Service agreement. Columbus Underground is a moderate community. We do not tolerate spam, personal attacks, personal insults, pornographic or obscene images, hate speech or other types of abusive or malicious content. Treat others how you want to be treated.

Occasionally, something may appear to have been deleted, but was actually just moved to a different area. Try searching for your content to see if it has just been relocated.

If you feel something was deleted in error, or have questions about our moderation politics, feel free to contact us directly.

Q: How do I add a photo/picture/avatar to my profile?

A: While you're logged into Columbus Underground, simply click on "My Profile" up at the top right corner of any page to access your profile. From here you will see a tab marked "avatar". On this tab you'll have the option for uploading a photo from your computer and will see the details on what file formats and sizes are acceptable.

Q: How do I add an image to a messageboard or news post?

A: You use standard HTML to post an image. The formatting should look something like this:

<img src="https://www.samplewebsite.com/folder/imagename.jpg">

You'll have to have a place to host the photo online, such as Flickr or Facebook. Upload the photo there first and link to it on Columbus Underground.

Q: How do I post a YouTube video into a messageboard post?

A: Just copy the URL from the YouTube page for the video and paste it into your post. That's it. No extra formatting required. It should look something like this:


This will also work for the following video sites: Vimeo, GameTrailers, Google Video, FunnyOrDie, CollegeHumor, DailyMotion, MetaCafe and a few others.

Q: What are these "tags" I can add to my messageboard topics?

A: Tags are for easy categorization and help people to find related topics they are looking for. The master list of tags can be found here. Please try to limit your tags to 3-5 relevant tags per topic. Please use all lowercase letters for consistency. Off-topic or offensive tags will be removed. Admins may add, change, or consolidate tags for consistency and functionality.

Q: How can I advertise my business/products/events on Columbus Underground?

A: Our standard advertising information can be found here.

Subscribe to the Columbus Underground YouTube channel for exclusive interviews and news updates!