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The 4 Equations of CX (Customer Experience), No Math Required

May 27 @ 12:00 pm - 1:00 pm

Amid constantly rising customer expectations, companies must develop a customer experience strategy that is enabled by innovation and informed by analytics is vital to staying competitive in today’s customer experience industry. In this session, Dave will explain the primary drivers and differentiators of customer experience. He will share four simple equations that are critical to success and specific examples of those that are performing well and those that are not.

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Details

Date:
May 27
Time:
12:00 pm - 1:00 pm
Cost:
Free
Event Categories:
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Website:
Click to Visit

Organizer

CCAD

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