Hounddog’s Sucks

Ok, let me first start off by saying that I loves me some Hounddog’s pizza. I’ve been a fairly regular customer there for years and their pizza is some of my favorite in town.

That being said, I had one of the worst experiences there EVER tonight. I hung out with some friends and we decided to go grab some pizza around 2 to beat the bar crowd and crazy drunks. We got to hounddog’s a few minutes before two and sat down and placed an order a few minutes later. Some soft drinks, some appetizers and a simple pepperoni pizza. We got our drinks within 2 minutes, and then sat and talked and hung out. About a half an hour later we notice that the table beside us is getting their pizza and they came in shortly after we did. I got up to ask the waitress how much longer we’d have to wait right as she was bringing out the appetizers. She got very defensive for some reason and started clammoring about how “it’s not my fault” and said the their order-tracking system is all done by hand and can be slow and whatnot. Ok! Just asking how much longer we’re going to have to wait.

So, we ate our appetizers and waited about another 20 minutes. During this time we saw another 4 or 5 tables get served, all of which were MORE people who arrived after us. I asked the waitress again how much longer for our pepperoni pizza because if it wasn’t coming we’d just pay for our appetizers and leave. She again said “it’s not MY fault” and said that she saw our pizza in there and was going to get it for us. So I sat back down. She walked in the kitchen and came back out to take someone else’s drink orders and wipe down some other tables. I turned to my friends and said that if she comes back out again without our pizza or saying anything to us, we’re leaving. Needless to say, she came back out with no pizza. I threw down 5 bucks on the table to cover our food and shitty service and we left.

On the way out into the parking lot our classy waitress chased us down yelling “Hey! Hey!” I turned to see what the problem was and she was all upset that we were leaving without paying or cancelling our order. I told her that I threw money on the table and she said she didn’t see that. A few seconds later some punk kids come out of the back of Hounddog’s and she immediately tells them “don’t worry about it, it’s not necessary”. What? Is there any other restaurant in town that can give their customers the worst service of their lives and then try to intimidate them with hired goons? What the fuck?

So anyway, she was carrying on about how our order was coming up and again stating that none of this was HER fault. I told her that I wasn’t specifically blaming her for anything, but shitty service is shitty service and if they’re not going to serve us a pizza we can go find food somewhere else. I told her we had been there nearly an hour and twenty minutes and she said “I’ve not even been here working that long.” So now she’s calling me a liar. Anne chimed in with the fact that this girl was NOT checking on our table at all. She said “I refilled your drinks” which occured one time after I checked on the food after the 30 minute mark and she brought out the appetizers. That’s the only time she acknowledged our presence after taking our order.

I wouldn’t have been so upset if she would have given us a status update here and there about where the hell our pizza dissapeared to. I know that when things go wrong in the kitchen it’s not always the waitress’s fault, but when we’re virtually being ignored at our table, you can’t really get much worse in terms of service than that.

Anyway, I know better than to expect Hounddog’s to be a classy joint with trained staff capible of handling upset customers, but the whole GOON thing at the end of the night really pissed me off to no end. Any other restaurant in Columbus would be showering you with apologies and comped bills in hopes of bringing you back to try their place again… not chasing you out the door with fucking GOONS to try to intimidate you. What in the holy hell is this place thinking?

Needless to say, Hounddog’s has lost four regular customers tonight. I love their pizza a ton, but it’s not worth the drama, the shitty service, and dealing with people who have no idea what they’re doing. I’m not there to listen to a waitress point fingers and play the blame game. I’m just trying to put pizza in my belly and if you don’t want my business I can take it elsewhere.

:evil: