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Ok, let me first start off by saying that I loves me some Hounddog’s pizza. I’ve been a fairly regular customer there for years and their pizza is some of my favorite in town.
That being said, I had one of the worst experiences there EVER tonight. I hung out with some friends and we decided to go grab some pizza around 2 to beat the bar crowd and crazy drunks. We got to hounddog’s a few minutes before two and sat down and placed an order a few minutes later. Some soft drinks, some appetizers and a simple pepperoni pizza. We got our drinks within 2 minutes, and then sat and talked and hung out. About a half an hour later we notice that the table beside us is getting their pizza and they came in shortly after we did. I got up to ask the waitress how much longer we’d have to wait right as she was bringing out the appetizers. She got very defensive for some reason and started clammoring about how “it’s not my fault” and said the their order-tracking system is all done by hand and can be slow and whatnot. Ok! Just asking how much longer we’re going to have to wait.
So, we ate our appetizers and waited about another 20 minutes. During this time we saw another 4 or 5 tables get served, all of which were MORE people who arrived after us. I asked the waitress again how much longer for our pepperoni pizza because if it wasn’t coming we’d just pay for our appetizers and leave. She again said “it’s not MY fault” and said that she saw our pizza in there and was going to get it for us. So I sat back down. She walked in the kitchen and came back out to take someone else’s drink orders and wipe down some other tables. I turned to my friends and said that if she comes back out again without our pizza or saying anything to us, we’re leaving. Needless to say, she came back out with no pizza. I threw down 5 bucks on the table to cover our food and shitty service and we left.
On the way out into the parking lot our classy waitress chased us down yelling “Hey! Hey!” I turned to see what the problem was and she was all upset that we were leaving without paying or cancelling our order. I told her that I threw money on the table and she said she didn’t see that. A few seconds later some punk kids come out of the back of Hounddog’s and she immediately tells them “don’t worry about it, it’s not necessary”. What? Is there any other restaurant in town that can give their customers the worst service of their lives and then try to intimidate them with hired goons? What the fuck?
So anyway, she was carrying on about how our order was coming up and again stating that none of this was HER fault. I told her that I wasn’t specifically blaming her for anything, but shitty service is shitty service and if they’re not going to serve us a pizza we can go find food somewhere else. I told her we had been there nearly an hour and twenty minutes and she said “I’ve not even been here working that long.” So now she’s calling me a liar. Anne chimed in with the fact that this girl was NOT checking on our table at all. She said “I refilled your drinks” which occured one time after I checked on the food after the 30 minute mark and she brought out the appetizers. That’s the only time she acknowledged our presence after taking our order.
I wouldn’t have been so upset if she would have given us a status update here and there about where the hell our pizza dissapeared to. I know that when things go wrong in the kitchen it’s not always the waitress’s fault, but when we’re virtually being ignored at our table, you can’t really get much worse in terms of service than that.
Anyway, I know better than to expect Hounddog’s to be a classy joint with trained staff capible of handling upset customers, but the whole GOON thing at the end of the night really pissed me off to no end. Any other restaurant in Columbus would be showering you with apologies and comped bills in hopes of bringing you back to try their place again… not chasing you out the door with fucking GOONS to try to intimidate you. What in the holy hell is this place thinking?
Needless to say, Hounddog’s has lost four regular customers tonight. I love their pizza a ton, but it’s not worth the drama, the shitty service, and dealing with people who have no idea what they’re doing. I’m not there to listen to a waitress point fingers and play the blame game. I’m just trying to put pizza in my belly and if you don’t want my business I can take it elsewhere.
:evil:
^ Wow! I’ve also had numerous run ins with bad service at Hounddog’s. It seems like it’s their forte to have that type of shit go on esp. late at night. I’ve had servers there ignore our orders and table service as well. This one time my buddies and I did the exact same thing that you guys did… paid for the drinks/appetizers and just left cuz we never got our pizza. I know they’re mostly catering to college kids/younger crowd but it’s not to say we don’t deserve quality service. This is why I never go there anymore after the bars.
they make it a point to hire baseheads. A fight with pizza thugs would have been epic though. Think Weird Al’s “Eat It” video.
this is a regular thing, I’ll only eat Hound Dog’s if they deliver.
It doesn’t take long to notice service here is subpar, but wow. I can take that, but that weird goon thing…I dunno, I might have wanted to see how serious they were.
Doesn’t sound like a fun experience.
LOL @ pizza thugs comment! :lol:
Haven’t you guys seen any TMNT movies or cartoons? People that eat pizza have super 1337 ninja skills.
I can agree with you that Hounddogs’ service sucks. I didn’t start going there until about 3 months ago, and since their pizza is pretty tasty I go there a lot. There have been a few times though that their service was just down right shitty.
About a month and ahalf ago my friends and I went there to get some yummy pizza. We sat there for over 20 minutes and the waitress hadn’t even came to our table to take our order. I get up and ask her for menus and she gave them to me. So we sit and decide upon what we want while another 20 minutes go by and still no server! I go up again and she was complaining about how she had been there a long time and didn’t get much sleep the night before and she was just really tired. I get back to the table and we were all pissed off because we wanted some of that Smokin’ Joes crust. So we were like fuck this and we decided to go to McDonald’s.
I will have to agree with Ltrgman that even though they normally cater to a younger crowd, that doesn’t mean they can treat us like shit. I still eat their food but we normally try to avoid going there if at all possible.
I call this the “steak ‘n shake” syndrome. Seems like most 24 hour places have terrible service.
I wouldn’t have been so upset if she would have given us a status update here and there about where the hell our pizza dissapeared to. I know that when things go wrong in the kitchen it’s not always the waitress’s fault, but when we’re virtually being ignored at our table, you can’t really get much worse in terms of service than that.
It’s ridiculous it even went that far. I’ll never go back after this story. Not only that I’m sure I’ll let everyone I come in contact with about this story.
Wow. Sounds like I’m not alone here on my view of Hounddog’s. :shock:
i haven’t been back since a similar and shitty experience on new year’s, i cut them some slack since it was new years and haven’t spouted about them… but yeah- i’ve been done with hound dog’s for about 6 months now, good thing for them the campus consumer base flops every 4 years or so… otherwise they’d be running themselves into the ground.
A couple comments I got on myspace:
Maybe they should try for the “we’re mean on purpose so it’s fun” type dealy. Like Ed Debevics in Chicago.
Can we all (everyone that had a shitty experience there) ask for that kenosha kid next time we go up to Hounddog’s haha.
I was there that night with Walker.
Let me start off by saying this wasn’t the first time I’ve had bad service at Hounddogs. As a matter of fact I expect it, but I also expect to get my pizza. Any amount of bad service I’ve received before always involved at least an appology…something to make me feel better about waiting another 15min for my food.
That place has considerably gone down hill since the Ravari Room opened. Hell, the bathrooms alone are a reason not to go there again. Fucking disgusting!
I didn’t expect much from our waitress…she undoubtedly gave our pizza to the table right next to us (1lg pep w/ smokin joes crust). She couldn’t even get my appetizer order correct (I asked for cream cheese poppers…CREAM CHEESE!!!). Apparently even though they advertise cream cheese poppers, they really don’t have them. For the 7 years I’ve been going there…I always trick myself into ordering them and always end up with cheddar *shudder*
One of the waitresses was baked out of her mind. She dropped at least 4 things while I was there…4!! She dumpped an entire cup of water on someone’s table…32oz of cold city water. I demand the interview process at least include a sobriety test ;)
The whole goon thing was retarded. I’ve never felt such disgust for an establishment. The waitress yelled at us from across the parking lot, “Hey, hey…you could at least fucking pay!” Pay for what? Walker is a good man. I wouldn’t have left anything on the table. Anywhere else and you would expect to AT LEAST get that much for free. I had just put my girlfriend in the car and started walking back when the goon squad came out of the kitchen. They stood around Walker acting all cool, as if to say, “This is my house bitch!” C’mon, are you serious? I’d love to see the police report on this one. Office: “You assaulted him because he didn’t pay for a pizza that he didn’t even receive?”
Screw you Hounddogs, screw you.
My buddies have tried to drag my old ass there a bunch of times, but something about 3:00 in the morning+campus has kept me away…apparently I’m doing the right thing and will stick with it!
That said, PLEASE GOD get some more 24 hour food establishments in this city…
We need a 24 hr Chinese joint :)
Yea, I haven’t been back there since I got in a slight altercation with the staff quite some time ago….. And I don’t miss it one bit…… You remember that one, right Walker????
:lol:
man i feel you on this shit. i love their pizza, but the service fucking sucks ass there. i bet i know exactly which server it is too. probalby the same one i asked for ranch like SEVEN times and she kept forgetting it.
and LOL at pizza goons. i would have told those hippie scumbags to go fuck themselves.
i want to open a 24 hour place on campus where you can get some breakfast food. pancakes, waffles, french toast, etc. sort of like dennys, except not as ghetto, and i wont turn you away if you are black like dennys did LOL.
I’ve always wondered why there was nothing like this on campus. I mean, I know Waffle Houses are primarily built near major highways so they’ll get that trucker crowd in to justify being open 24/7, but I’m sure one would really make some money right next to OSU. Perhaps in the old Long’s Bookstore building?