Please browse through the information here to find answers to the most common questions we get. If you cannot find what you are looking for, feel free to contact us directly and we will be more than happy to help.

Q: Help! I can’t log in! My password doesn’t work!

We just upgraded Columbus Underground to a new site on January 1st, 2009, and the old passwords were not transferable to the new system. You’re going to have to change your password. It’s very easy to do. Click the “Log In” link up in the top-right corner of any page and you’ll see a link for “Lost your password” (or you can click here for a shortcut). Enter your email address and you’ll get an email with further instructions (be sure to check your spam folder if you’re not getting seeing it in your inbox). If your email address on CU is old or invalid, you’ll need to get in touch with us to change it. Our contact form can also be found up in the top-right corner of any page (click here for another shortcut). We’ll get your account updated ASAP so that you can get logged in and resume with your regular CU activities.

Q: How do I post a news story, a review or any other type of “front page” content?

A: In the top left corner of every page is a “Submit News” link. It will take you to a form where you can submit content to appear on the front page of ColumbusUnderground.com. After you complete the form and submit your information, it will be held in a queue for an administrator to edit (if necessary) and schedule for publication.

Q: Can I submit news stories I’ve found on other websites?

A: Yes. We do post links to news stories and feature highlights from other online sources, but we do not use uncredited copyrighted material. Please provide a link to where you found the story, so that we can direct our visitors to the proper place to legally read the story in its entirety.

Q: Can you post my event or my organization’s press release on Columbus Underground?

A: Maybe. It ultimately depends on how relevant the information is to our visitors. Feel free to send us anything you like, and we’ll gladly take it all into consideration.

Q: Sometimes I can edit my comments, and sometimes I can’t. What gives?

A: Comment editing is enabled for 120 minutes (2 hours) after a comment has been posted. This should give you plenty of time to correct typos or mistakes.

Q: How do I add a photo/picture/avatar to my profile?

A: While you’re logged into CU, simply click on your name up at the top right corner of any page to access your profile. From here you will see a tab marked “avatar”. On this tab you’ll have the option for uploading a photo from your computer and will see the details on what file formats and sizes are acceptable.

Q: How do I ignore/unignore a user on the messageboard?

A: While browsing any messageboard topic, you will see an “Ignore” link below each user’s avatar, as highlighted in the sample to the right. Once you click this link, you will not see any additional posts from that user in the messageboard area. If you’re currently browsing a topic that a user started and you choose to ignore that user, you may see a “Topic not found” error screen before returning to the main messageboard screen.

To take a user out of ignore mode (unignore), click on your name up at the top right corner of any page to access your profile, click on the edit tab, and scroll down to the “Ignored Members” section. Click the “X” to the left of any user’s name to take them out of ignore mode.

Additional Notes/Issues with Ignoring Users:

1. Please note that you will still see responses from other users that may contained quoted material from your ignored users.
2. Additionally, if you attempt to open a link to a topic that was started by a user that you are Ignoring, you may see a “Topic not found” error screen.

Q: How do I add an image to a messageboard post?

A: You can use either BBCode or HTML to post an image. The formatting should look something like this:

<img src=”http://www.samplewebsite.com/folder/imagename.jpg”>

or this:

[img]http://www.samplewebsite.com/folder/imagename.jpg[/img]

Q: How do I post a YouTube video into a messageboard post?

A: Just copy the URL from the YouTube page for the video and paste it into your post. That’s it. No extra formatting required. It should look something like this:

http://www.youtube.com/watch?v=0O2aH4XLbto

This will also work for the following video sites: Vimeo, GameTrailers, Google Video, FunnyOrDie, CollegeHumor, DailyMotion, MetaCafe, ClipFish, LiveLeak, Glumbert, SevenLoad, and MyVideo.

Q: What are these “tags” I can add to my messageboard topics?

A: Tags are for easy categorization and help people to find related topics they are looking for. The master list of tags can be found here. Please try to limit your tags to 3-5 relevant tags per topic. Please use all lowercase letters for consistency. Off-topic or offensive tags will be removed. Admins may add, change, or consolidate tags for consistency and functionality.

Q: How can I advertise my business/products/events on Columbus Underground?

A: Our standard advertising information can be found here.