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Considering some of the staff I work with, not to mention patrons that I deal with at my pool, the story itself is more than OK with me. Both sides are good to have, though.
Columbus Underground Messageboard » General Columbus Discussion
Zoombeezi bay / Pregnant wife incident
[69 posts] [30 contributors]
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lifeontwowheels
Highland West
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Posted 4 years ago # -
L.I. to Buckeye
West side/Galloway
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roy wrote
L.I. to Buckeye wrote
roy wrote
L.I. to Buckeye wrote
2rtoappbbb wrote So if anyone knows an atty - please forward this to him and if he thinks there is a case I would gladly talk to them.
So, I might get totally slammed for this, but...
I find the idea of suing over this totally ridiculous. :roll:
It's not my pregnant wife who was humiliated so I'm not going to call anyone's opinion ridiculous and add eye-rollong icons. There are more constructive responses
Thank you, Roy for the lesson on correct responses. I get your MO and I know this is your typical passive-aggressive way of slamming people. I don't post much, mainly because of stuff like this.
And, my comment and icon were to express my frustration at our litigeous society and not specifically the OP's wife.
So, since you have all the correct answers, Roy, what should the teenager/lifeguard have done?
I did not intend to insult you and I'm sorry if I did. I thought you were calling the guy and and/or his pregnant wife ridiculous and that the eye roll was directed at him. It seems other readers did too, but I apologize if I misunderstood you.
Thanks, Roy. I appreciate that and I'm sorry if I jumped down your throat in my last post. It was late and I was tired.
Anyway, I guess I'm also looking at it from the perspective that the lifeguard is probably some young college kid who's working a summer job and got caught in a tough situation--one (or more) patron complaining about another. He/she probably didn't intend any harm and probably didn't expect that his/.her words would have such a damaging effect. It was kind of a no-win situation, in my opinion.
Should he/she have sought guidance from a manager--sure. Should he/she have been trained to handle such situations--perhaps, but I've been a manager of others and it's really hard to train to every single situation that might arise, especially when you've got someone in a position for such a short period of time (the park hasn't been open for more than a month and a half...).
It just concerns me that when someone (not necessarily the OP or his wife) is offended or is slighted in a minor way, the first instinct is to sue.
But, I'm also a paralegal student, so maybe I should keep my mouth shut. I may be looking to work for a lawyer someday soon... :lol:
Posted 4 years ago # -
Anne
King Lincoln
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But the first instinct here was to get a reasonable response from the zoo's managers. That failed. I'm not sure why. I actually wrote an email the day this was posted thinking I wouldn't get a response because I said the people working at the zoo must have "peanuts for brains" to do such a thing to someone and I got a response, a week or so later. Why the zoo hasn't provided a response and an amicable resolution to the OP is baffling.
And why the lifeguard didn't tell the complainer to go to a different area of the park baffles me too. And it makes me mad the complaining person thought that their $30 was worth more than someone elses.
This whole situation just makes me really mad and upset and I hope the OP and his wife don't have to spend any of their own money to right something that should have been taken care of weeks ago.
Posted 4 years ago # -
nexttuesday
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I would agree that you should decide what you want to come of the situation. Hopefully they will solidify their policy and instruct their employees on their opinion of who should be asked to cover up due to exposing too much skin. This should be uniform. Of course if someone's butt crack is hanging out, they need to be told to cover up, pregnant, fat, or extremely thin. Perhaps your wife was showing too much skin and was unaware of it, and they aren't responding because their lawyers are advising them not to. You never know.
If she was not showing anything inappropriate and was asked to cover up mainly because of her pregnant form, then yes, you could sue. As previously mentioned, pregnant women are a protected class.
I hope they get back to you and work out their policies rather than continuing to give you the brush-off.
Posted 4 years ago # -
HeySquare
German Village
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First, let me say...
I am so sorry to hear that this happened. Your wife must be understandably distraught.
I think you might want to try other options before you consider a lawsuit. You don't want to put your wife through that stress... it could end up putting the looks and taste of your pregnant wife into a litigation situation. You don't want that. The experience must have just ... sucked. But... you haven't taken the time to complain effectively about the situation.
-You MUST write a hard copy letter of complaint. Not an email. Not a telephone call.
-It must be in a proper business letter format.
-It should be addressed to a manager or director. Usually the title would be something like "Manager of Guest Experiences"... address it to the peron with the appropriate job function. It is that person's job to act on these concerns. Send the letter with the name and title of that person. Not just to whom it may concern. Call on the telephone if you need to get that infomation.-- I can't stress this one enough, because getting your complaint into the hands of the appropriate manager is the key to effective resolution. They have the power to correct the situation.
-The letter should include the date, time and location of the incident. Provide the name or description of the employee at fault. Make sure to include your wife's information as well... a pregnant woman, her 3 year old child, and if there was anyone else there who witnessed the interaction.
-Be factual. Did they actually "kick her out"? Or was she so uncomfortable at that point, that she left?
-Be brief. Try to keep it to one page, two at most.
-Conclude with what the results have been-- that your wife is uncomfortable going out in public, that activities that she formerly enjoyed are now a problem, that her life has been impacted.
-Copy the head of the park/executive director.
Keep a copy of the letter for your files.
You can send the letter receipt requested or certified, and follow up with a phone call to the appropriate manager to whom the letter was addressed once they have received it.
Wait a week.
If you haven't heard back from them, send a second copy of the original letter with a cover letter saying that you would appreciate a response to your complaint.
At that point, you can consider other options, but I think it is important to give the park the opportunity to respond. A telephone call or an email is not the same as a hard copy letter as described above.
Posted 4 years ago # -
misskitty
Columbus
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L.I. to Buckeye wrote
2rtoappbbb wrote So if anyone knows an atty - please forward this to him and if he thinks there is a case I would gladly talk to them.
So, I might get totally slammed for this, but...
I find the idea of suing over this totally ridiculous. :roll:
It is Concidering the attorneys they have it will cost a arm and leg and you're first born to go aginst it :( .
but I will say that BIG SPLASH in grove city is great for Kids i have seen also lots of Expent moms there ":)
Posted 4 years ago # -
Bear
The woods
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HeySquare wrote First, let me say...
I am so sorry to hear that this happened. Your wife must be understandably distraught.
I think you might want to try other options before you consider a lawsuit. You don't want to put your wife through that stress... it could end up putting the looks and taste of your pregnant wife into a litigation situation. You don't want that. The experience must have just ... sucked. But... you haven't taken the time to complain effectively about the situation.
-You MUST write a hard copy letter of complaint. Not an email. Not a telephone call.
-It must be in a proper business letter format.
-It should be addressed to a manager or director. Usually the title would be something like "Manager of Guest Experiences"... address it to the peron with the appropriate job function. It is that person's job to act on these concerns. Send the letter with the name and title of that person. Not just to whom it may concern. Call on the telephone if you need to get that infomation.-- I can't stress this one enough, because getting your complaint into the hands of the appropriate manager is the key to effective resolution. They have the power to correct the situation.
-The letter should include the date, time and location of the incident. Provide the name or description of the employee at fault. Make sure to include your wife's information as well... a pregnant woman, her 3 year old child, and if there was anyone else there who witnessed the interaction.
-Be factual. Did they actually "kick her out"? Or was she so uncomfortable at that point, that she left?
-Be brief. Try to keep it to one page, two at most.
-Conclude with what the results have been-- that your wife is uncomfortable going out in public, that activities that she formerly enjoyed are now a problem, that her life has been impacted.
-Copy the head of the park/executive director.
Keep a copy of the letter for your files.
You can send the letter receipt requested or certified, and follow up with a phone call to the appropriate manager to whom the letter was addressed once they have received it.
Wait a week.
If you haven't heard back from them, send a second copy of the original letter with a cover letter saying that you would appreciate a response to your complaint.
At that point, you can consider other options, but I think it is important to give the park the opportunity to respond. A telephone call or an email is not the same as a hard copy letter as described above.
I'd say this is absolutely spot-on.
The only thing I'd change is, maybe I'd give them a bit more than a week. Letters can take a while to get there and be read, people are busy, etc. But the general idea is right -- do it soon, and don't let it drag out.
Posted 4 years ago # -
Andrew Hall
Dennison Place (The Circles)
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Here is the person to whom you need to address your complaints to start :
Jeff Glorioso
Director of Marketing and Sales
Columbus Zoo and Aquarium
(614) 645 - 3490
He is probably expecting to hear from you.
A.
Posted 4 years ago #
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