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After 4 months of truly hellish service from Time Warner, we finally made the switch to WOW today. Here's hoping ...
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WOW vs Time Warner
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Rockmastermike
The Bacon District
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jmak wrote >>
After 4 months of truly hellish service from Time Warner, we finally made the switch to WOW today. Here's hoping ...I recently switched back to wow, in part because of the access to the unencrypted QAM broadcasts mentioned here previously. They did not offer that when I was their customer before. They do now and it's useful to me.
Was never that thrilled with time warner service in the two years we tried them. But I'm quite pleased with the wow service in comparison. The internet service, in particular, is measurably better, which I suspect is the result of better peering.
Posted 1 year ago # -
sean2outerspace
Clintonville
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my problem with wow ia the truly awful digital menu and DVR. I've never worked with a less responsive system as far as using the channel guide and the dvr makes it so unbearably time consuming to find a program you'd like to record. I'm pretty sure that all cable company's are the worst.
Posted 1 year ago # -
News
Columbus Underground
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Time Warner Cable CEO calls for fewer channels in pay-TV bundles
By Alex Sherman
Bloomberg News
Published: May 24, 2012Time Warner Cable Inc. Chief Executive Officer Glenn Britt says not everything on cable is worth watching. “There are too many networks,” Britt said Wednesday in an interview at the National Cable & Telecommunications Association annual cable show in Boston.
For years, U.S. cable carriers have provided TV in large chunks, pushing up the average monthly price to about $80 as even the cheapest packages have ballooned to include hundreds of channels. The increase in the number of little-watched channels, which content providers often sell to cable companies only in bundles with more popular networks, is causing cable bills to rise without any customer benefit, Britt said.
Posted 1 year ago # -
Analogue Kid
Olentangy West
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More interesting topic from that article was the statement that TW wants to eliminate unlimited data as standard. No more Netflix streaming for you unless you pay $150/month!
Posted 1 year ago # -
lifeliberty
Here
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I upgraded to WOW Ultra TV. it is definitely better than the standard wow service.
Posted 1 year ago # -
hugh59
Aboard the ultimate power in Olde Towne East
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Rockmastermike said:
I recently switched back to wow, in part because of the access to the unencrypted QAM broadcasts mentioned here previously. They did not offer that when I was their customer before. They do now and it's useful to me.Was never that thrilled with time warner service in the two years we tried them. But I'm quite pleased with the wow service in comparison. The internet service, in particular, is measurably better, which I suspect is the result of better peering.
I think the unencrypted QAM broadcasts are mostly gone now. On Monday Mae and I watched part I of THE DUST BOWL on channel 205 WOSU HD. On Tuesday, we tried to watch part II and found that channel 205 was gone. We only get 10 channels on our cable ready tv now without using the cable box. And since we are not paying for HD service, none of those channels are HD. I suppose I should rig an antenna and get the broadcast HD.
Posted 6 months ago # -
G. A. Colin
Hilliard
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Wow does not have the same service level as TWC. If you are looking at price alone, then WOW is the way to go. But if you like the fastest internet, start over, and look-back features and the highest quality HD; then you will be a TWC customer.
Posted 6 months ago # -
Rockmastermike
The Bacon District
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hugh59 said:
I think the unencrypted QAM broadcasts are mostly gone now. On Monday Mae and I watched part I of THE DUST BOWL on channel 205 WOSU HD. On Tuesday, we tried to watch part II and found that channel 205 was gone.nope. works fine for me here. Might need to rescan your receiver, they moved things around a few months ago and a rescan was needed. I can get you an up to date QAM map if that would help you. Although, your thing on tuesday sounds more like an outage of some kind.
Posted 6 months ago # -
Rockmastermike
The Bacon District
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G. A. Colin said:
Wow does not have the same service level as TWC. If you are looking at price alone, then WOW is the way to go. But if you like the fastest internet, start over, and look-back features and the highest quality HD; then you will be a TWC customer.lol. It might be at least partly dependent on location within the city, but, time warner *never* delivered the speed I was paying for the entire year I was a TW customer. Switched back to WOW and everything works much better again. Both nets tested with multiple 'speed test' sites, all agree within a reasonable margin of error.
Of particular issue was a large and fairly well known software company I will not name that I (and *many* other people) frequently get updates from. Tw's peering was horrible with respect to whatever path the packets were taking to get to that company's update servers. After switching back it immediately worked at almost double the throughput I was getting from TW and no more failed connection attempts, which is even more important.
Posted 6 months ago # -
bob.os
Columbus *not* Cbus
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Rockmastermike said:
nope. works fine for me here. Might need to rescan your receiver, they moved things around a few months ago and a rescan was needed. I can get you an up to date QAM map if that would help you. Although, your thing on tuesday sounds more like an outage of some kind.Still there for me too. Their support site apologizes for some upgrade-related outages though.
Their channel maps, with Clear-QAM info can be found here: http://www.wowway.com/help-support/cable-tv/channel-lineups
Posted 6 months ago # -
hugh59
Aboard the ultimate power in Olde Towne East
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Apparently they did a system upgrade and this has caused some outages. I looked at my most recent bill and the services they are charging me for are not the ones I am receiving; I am paying more and getting less. I tried calling customer service; once I got past the menus I was told that there would be a 45 minute wait till I could talk with a customer service rep. Oh well. Eventually I will get this sorted out.
Posted 6 months ago # -
Rockmastermike
The Bacon District
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yeah their new billing thing seems to be quite a cockup. I havn't even gotten a bill this month. I assume if they want their money they'll send me one. I went to their website account info service and it doesn't show anything owed yet. *shrug* Dunno what's up with that, but it'll all get sorted out eventually, as you say.
Posted 6 months ago # -
hugh59
Aboard the ultimate power in Olde Towne East
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At least I am not screaming mad about this (the way I dramatically over react to most everything). Probably because we do not watch much tv. If they have been over charging me for the last few months, I will find some way to get it to balance out.
Posted 6 months ago # -
Analogue Kid
Olentangy West
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I got an email from WOW the other day profusely apologizing for the billing update and long waits. Everything was fine for me but when I got the notice they were changing the format, account number, AND payment address, I thought to myself this is going to be a disaster. Not to be mean sounding but most people aren't good with reading comprehension.
Posted 6 months ago # -
Rockmastermike
The Bacon District
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Analogue Kid said:
I got an email from WOW the other day profusely apologizing for the billing update and long waits. Everything was fine for me but when I got the notice they were changing the format, account number, AND payment address, I thought to myself this is going to be a disaster. Not to be mean sounding but most people aren't good with reading comprehension.lol yeah, true that. I read the notice, made a mental note to update the address/account# in my bank's billpay, and then, predictably enough, sent my payment to the OLD address and billing number a few days later.
I gotta admit I laughed at myself after a few minutes of feeling pretty dumb. From their website it looks like the payment went through ok regardless, so no harm no foul. But it's still pretty funny i did that.
Posted 6 months ago # -
G. A. Colin
Hilliard
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Another reason to stay with TWC. TWC contributes millions of dollars every year into the Ohio economy. WOW, based in Denver only employs a few hundred. The government forced TWC to allow WOW to use their lines in order for more competition. Thinking this would lower cost to the consumer. When in fact, it had the opposite effect. Although everyone can have a bad experience with any company. I feel that TWC delivers the best quality and I am willing to pay more for that quality. I have tried every other competitor in this market, and none of them had TWC picture quality or dependability.
Posted 6 months ago # -
Rockmastermike
The Bacon District
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G. A. Colin said: The government forced TWC to allow WOW to use their lines in order for more competition. Thinking this would lower cost to the consumer. When in fact, it had the opposite effect.
LOL, you're doing a fine job for (I assume) your employer except that this isn't true.
Yep, its two separate sets of wires and infrastructure. Nice try, though.
Posted 6 months ago # -
G. A. Colin
Hilliard
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It is now, not when they first set up shop.
Posted 6 months ago #
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