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TimeWarner/RoadRunner Service Issues?

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Started 4 years ago by shmack
Latest reply from somertimeoh

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shmack

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:evil: GRIPE SESSION!!!! :evil:
ARGH. I'm having MAJOR issues with my internet service. i could do ping/speed tests and what not but I don't feel like it. I could call TWC up but having dealt with ISPs in the past, I don't really feel like spending two hours on the phone with them just telling me to reset my modem.
I think this is a structural issue because a) I use a reliable OS, b) I use a reliable browser, c) nothing has changed in the past three months with my hard&software but the service is hella spotty.
Also, structural: a) enter URL, redirects to RoadRunner search results, b) images won't load, c) sites like facebook/gmail/CU won't load completely, or else loses all style stuff.
GRIPE :evil: GRIPE :evil: GRIPE
oh, and more: http://www.dslreports.com/forum/cable,rr

Posted 4 years ago #
Roland
Clintonville
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I have the same issues from time to time and I use Time Warner's roadrunner service.

Posted 4 years ago #
CDS sherman
East Franklinton
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the funny thing is my internet is fine, its my cable that sucks. my box resets every 4 hours like clock work. ive replaced the box 3 times and it still does it. they claim theres nothing wrong with "the line" but im ready to drop them like a good habbit.... or bad.

Posted 4 years ago #
UncommonSense
Hilliard
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CDS sherman wrote the funny thing is my internet is fine, its my cable that sucks. my box resets every 4 hours like clock work. ive replaced the box 3 times and it still does it. they claim theres nothing wrong with "the line" but im ready to drop them like a good habbit.... or bad.
Speaking of their cable service - has anyone else's box been reset with new software? They called last week to say they were rolling it out. Now the guide looks like it's from 1989, has less info and locks up all the time. It sucks and I wonder if this is affecting RoadRunner as well (though I haven't noticed any difference yet).

Posted 4 years ago #
bayrea
Dublin, Oh
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CDS sherman wrote the funny thing is my internet is fine, its my cable that sucks. my box resets every 4 hours like clock work. ive replaced the box 3 times and it still does it. they claim theres nothing wrong with "the line" but im ready to drop them like a good habbit.... or bad.
my tw does the same thing... I called WOW and got pricing. I am so close to switching I just don't want to have to take time off work to sit at home and wait for cable guys to come and set up new service.

Posted 4 years ago #
Daz
Tweeting about some totally unimportant event
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All of these things happened to me regularly while I was with TW/RR
That's why I switched to WOW

Posted 4 years ago #
roy
Downtown
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UncommonSense wrote Speaking of their cable service - has anyone else's box been reset with new software? They called last week to say they were rolling it out. Now the guide looks like it's from 1989, has less info and locks up all the time. It sucks and I wonder if this is affecting RoadRunner as well (though I haven't noticed any difference yet).
METOO METOO METOO! I bitched about this inappropriately on another thread last week. I really liked the TV on-screen info stuff, it wasn't IMdb but it wasn't bad at all, I quite liked it. Now, like Uncommon says, it's like the 1980s, with a stupid blue default color and far less information. This is not progress, folks. This is not 'improved service.'
I have RR and the phone too, both of which aren't working like they once were. Something is amiss. What should we do? I can't very well fire them.

Posted 4 years ago #
pixlfarmer
Dublin
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I'm a WOW switcher too... after years of dealing with TW sending out 17 year-old subcontracted service people to screw up my cable even worse, and dealing with day long RR outages, I switched. I have to say that WOW beats TW in every comparison. Their customer support ahs been top notch, and their service people actually do a great job! When we made our last move, their people (actually WOW people, and two of them at that) replaced most of the coax in my house for a larger gauge, and didn't charge anything for it. Also, they're cheaper.

Posted 4 years ago #
UncommonSense
Hilliard
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roy wrote
UncommonSense wrote Speaking of their cable service - has anyone else's box been reset with new software? They called last week to say they were rolling it out. Now the guide looks like it's from 1989, has less info and locks up all the time. It sucks and I wonder if this is affecting RoadRunner as well (though I haven't noticed any difference yet).
METOO METOO METOO! I bitched about this inappropriately on another thread last week. I really liked the TV on-screen info stuff, it wasn't IMdb but it wasn't bad at all, I quite liked it. Now, like Uncommon says, it's like the 1980s, with a stupid blue default color and far less information. This is not progress, folks. This is not 'improved service.'
I have RR and the phone too, both of which aren't working like they once were. Something is amiss. What should we do? I can't very well fire them.
I checked about WOW last year when they had the $100/mo cable/broadband/digital phone package, but decided against it when my brother and a few others said their service sucked. I kept Time Warner's cable and broadband and switched to Vonage instead. Now I am hating their cable service and wondering what SBC/Yahoo DSL & Cable will look like and when it will be available. I don't want DSL though... :cry:
If anyone knows how to complain effectively to Time Warner, I'm all ears...

Posted 4 years ago #
rave_til_dawn
Dennison Place
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Gosh, I feel pretty lucky. I'm with TW, have been for 8 years, with RR and HD. Once in awhile we'll have a RR disruption, but rarely, and our box will reboot here and there, but overall, I can't really complain. Watched a HD on demand movie last night flawlessly and seamlessly. I was impressed.

Posted 4 years ago #
kessler
Georgian Heights
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My roomate and I have had the same issues with TW both cable and rr.
I've stopped even trying to watch any of the on demand shows. Upon downloading and watching it's disrupted and the frames freeze every couple seconds.
The box resets about once a day for no apparent reason, this our 3rd box.
The new format for the Guide sucks with the blue, I do like the availability to see only movies etc. However that is the only thing, everything was better before.
Internet service randomlys times out
Thinking of switching to wow

Posted 4 years ago #
somertimeoh
Harrison West
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The only problems I have with TW/RR is that when the buses come by (like every 10 minutes during the day) it makes certain channels go black and sometimes by the time it gets adjusted again, here comes another one. They can't explain to me why this happens and tried to blame it on my electrical wiring (uh, yeah, ok), but normally it's fine. I just use my PC card in my laptop for tubez access, but I'm sure if osulew has problems, she'll be sure and let me know :)
PS - anyone ever had to deal with getting the OK for additonal service wiring from a condo association? I'd like to have the option of WoW, but as of now my building is only wired for TW. I must have competition!!

Posted 4 years ago #
scottlitch
Southwest Hilltop, Columbus
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I get garbled graphics all the time. Certain days I can't load on demand movies or shows. Roadrunner drops once in a while too. It has been better in the last few months, but last night was pretty bad while I was watching live tv.

Posted 4 years ago #
drew

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Time Warner sucks my balls. The customer service is a joke, and the reasons to need to call them are too many to even count.
I suspect that the reason for many of the problems is related to them pushing the limit of bandwidth and perhaps trying to avoid continued investment in infrastructure necessary to deal with increased bandwidth.
I had nothing but good experiences with WOW... for some strange reason they're not available on my block in GV.

Posted 4 years ago #
Mister Shifter
Lewis Center
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My Time Warner cable service is really, really bad. Premium channels and on demand are all HEAVILY pixelated, to the point where I had to drop HBO even though I wanted it. My on-demand programming is almost unwatchable as every 10-15 seconds the screen pixelates. They came out to my house and basically told me there was nothing they could do about it.
I want DirecTV so bad right now. They even have many channels that I really like in hi-def, where Time Warner doesn't. Not to mention I'd be saving money per month too.
I may make the switch any day.

Posted 4 years ago #
AmyArt21
Short North
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While my contact in the marketing department at Time Warner isn't permitted to respond to customer care issues, the info has been passed along to Customer Care and Public Affairs departments at TWC.
I, too, am hardly impressed with the new style of info bar and the slowness of the menus to load.
My On Demand channels also take forever to start.
When I had problems with my cable (because TWC techs cut the WRONG LINES to disconnect another unit's service), they told me it would be days before they could get to it. I was able to fenagle a quicker service date and the tech guy who came out was very helpful.
The challenge was getting him there in the first place. :)
So...I hope all of your concerns get heard! Let's try and keep the comments constructive; typically people are more likely to listen to what you have to say if you cite reasons for your displeasure in an articulate way.

Posted 4 years ago #
CDS sherman
East Franklinton
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well all i have to say is TW sucks a big one and if they tell me one more time that theres nothing they can do than i will find someone who can. they are hands down the worst cable/internet provider in town. :x in fact im calling them today to get my choppy cable fixed, and this will be the last call to them i make. i pay 120 bucks a month for garbage....

Posted 4 years ago #
osulew
My house...in the middle of my street
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Drew wrote Time Warner sucks my balls.
Do you have to pay extra for that?

Posted 4 years ago #
gobluegirl
northeast suburbs
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CDS sherman wrote well all i have to say is TW sucks a big one and if they tell me one more time that theres nothing they can do than i will find someone who can. they are hands down the worst cable/internet provider in town. :x in fact im calling them today to get my choppy cable fixed, and this will be the last call to them i make. i pay 120 bucks a month for garbage....
+1.
I dropped RR this year because I'm never home, and only havebasic digital cable with DVR after dropping HBO when Sopranos ended. It reboots itself EVERYTIME i turn the TV on. It stops recording shows 1 minute after they start (particularly Oprah, TW must have a thing against me watching her). I have called and they told me nothing is wrong. I did not get the new 1989 version of the guide. Maybe I don't even want to ask for it.
As soon as I move I'm getting DirectTV. My BF has it and they have so many more channels, especially the sports ones that he likes, and is just much more reliable than TW.

Posted 4 years ago #
osulew
My house...in the middle of my street
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Drew wrote
I had nothing but good experiences with WOW... for some strange reason they're not available on my block in GV.
Have you tried them again recently? I had WOW in my place in GV and I was soooooooo close to you.
Weird.

Posted 4 years ago #