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The Limo thread had a lot of anti-simone working, so I thought another thread discussing the customer/owner dynamic would be interesting (crosses fingers).
I am a business owner and (way too) often have unhappy customers who launch attacks at my employees, managers...me.
(FYI - These people are usually schnookered a bit..I'm in the hospitality industry...and some folk expect you you be more hospitable than can reasonably be expected)
Accommodating the customer who has a legit beef is just about the easiest thing to handle:
1) Listen to the gripe
2) Fix it
Accommodating the "Crazy Customer" on the other hand is a lil trickier, and...as we saw in the limo thread...mishandling one of these kooks can potentially screw your rep up beyond the one instance.
So let's hear some crazy customer stories and the ultimate resolution!!
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