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Stay away from Odyssey Premier Limousine!

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Started 4 years ago by bobble64
Latest reply from naps

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bobble64

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Has anyone else dealt with this company? Just in case anyone is planning a wedding or other event in the Columbus area -- beware! My fiancee and I checked quotes on Limos.com and found Odyssey Premier Limousine in Delaware to have a reasonable rate. Once we followed up, however, the rate was MORE THAN DOUBLE the initial quote.
To top it all off, the co-owner of the company was extremely condescending over the phone and via e-mail. She even tried to threaten by fiancee into verbally confirming we wouldn't complain to the Better Business Bureau, etc. or she would contact her employer and report her for "planning her wedding while at work." It's unbelievable!
Stay away from Odyssey if at all possible. It's not worth the hassle.

Posted 4 years ago #
Coremodels
Really close to Explorer's Club.
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LOL...although that sucks, I've still gotta stick with the two sides to every conversation mentality with something this over the top ;)
Congrats on your wedding though, and hope you have better luck with the next limo!

Posted 4 years ago #
Walker
The KLD / Downtown
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I don't think it's that over the top. Some wedding-business companies can be really shady. Anne & I had trouble with our florist because she used the wrong flowers and then tried to play it off after the fact like it was our faults without being apologetic in the least.
:?
Hopefully you found a replacement, Bob!

Posted 4 years ago #
dnm
Merion Village
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I think thats the company we used a couple years ago for my senior prom. When I booked it the guy on the phone was a major asshole, but the driver was really cool with us

Posted 4 years ago #
simone
Delaware, OH
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Yes, I have to agree with Coremodels...there are DEFINITELY two sides to EVERY story!
Bobble64... trying to get us to give her limousine service for 1 hour on a Saturday night last September, our busiest night of the week. She had received an "instant estimate" generated by the Limos.com search engine website that clearly states the estimates are "non-binding estimates only". When we did not cave in to her demands to give her limousine service AT THE PRICE SHE WANTED TO PAY she began bitching about how unprofessional we were and that she was going to complain on every message board she could find about us.
First she tried the Central Ohio Better Business Bureau WHO THREW THE COMPLAINT OUT when they saw she had no case against us!!!
Still seeking revenge, she went to Insider Pages, Merchant Circle, CitySearch, and God-knows-where-else causing us all to question the woman's sanity!!! (Definitely "over-the-top" as you said!!!)
We have spent countless hours responding to these libelous posts getting them removed. She is lucky we don't take her to court for libel and defamation of character!!!
Simone Stewart
Owner
Odyssey Premier Limousines :roll:

Posted 4 years ago #
BUTerrier
Grandview
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I nominate this for thread of the year. I have not laughed this hard in a long while. The thought of a person going around to various message boards to slam a business, and then the business owner following that person, and responding to the posts almost immediately to give their side of the story is great.

Posted 4 years ago #
joev
Merion Village
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Having just been married in October, I can say it's tough to ensure that all your vendors are going to come through. We had a problem with our florist and tuxedo rental shop - but the rest of the vendors were excellent. I think the first posters frustration comes from the fact that some businesses bump up their prices when they hear you're asking about a wedding. They can squeeze more money out of us if it's our "big day."
I won't name names, but you really do have to watch out for unscrupulous companies. And aside from the quote not being official, the last think anyone planning a wedding needs is rude customer service. I think that is enough to complain about.

Posted 4 years ago #
Schoolboy
Columbus
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rofl
i love when a rant is responded with "the other side of the story".
makes for good forum entertainment if i don't say so myself.

Posted 4 years ago #
greenhouse1014
Columbus
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While I'm not defending either side in this, putting a company name out there and commenting on the service they received is a lot different than specifically calling out an individual, posting their name, where they work, commenting on their personality, etc., which goes a little past what I would call ethical. Maybe I would feel different if the OP had put a name out there, but not much. I kind of feel like the privacy of a board member was breached somehow.

Posted 4 years ago #
Walker
The KLD / Downtown
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simone wrote We have spent countless hours responding to these libelous posts getting them removed. She is lucky we don't take her to court for libel and defamation of character!!!
Anyone is welcome to voice an opinion here, be it good or bad... as long as it's within reason.
What I don't want to see is personal attacks or threats. I removed the personal info from your post because there's no need for it. If you want to get personal with someone, do it in email. Not here.
Please keep the discussion civil.
Thanks,
Walker
8)

Posted 4 years ago #
greenhouse1014
Columbus
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Damn, Walker, way to be on top of stuff, removing stuff, just in time to make my post pretty meaningless.

Posted 4 years ago #
Walker
The KLD / Downtown
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greenhouse1014 wrote Damn, Walker, way to be on top of stuff, removing stuff, just in time to make my post pretty meaningless.
No, it has a lot of meaning. Information about customers that a business should be keeping private made you (and unspoken others) feel uncomfortable. That means it doesn't belong here.
:!:

Posted 4 years ago #
simone
Delaware, OH
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Ok, so someone can name and complain about a person's company, but you feel we can not name the individual? A little biased I would say. In today's day and age of home businesses...a company could be an individual. You smear a company, you are smearing the individual.

Posted 4 years ago #
drew

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simone wrote Ok, so someone can name and complain about a person's company, but you feel we can not name the individual? A little biased I would say. In today's day and age of home businesses...a company could be an individual. You smear a company, you are smearing the individual.
You're not helping your case... you made your point previously, and things like this just lead me to question your professionalism.

Posted 4 years ago #
Walker
The KLD / Downtown
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simone wrote Ok, so someone can name and complain about a person's company, but you feel we can not name the individual? A little biased I would say. In today's day and age of home businesses...a company could be an individual. You smear a company, you are smearing the individual.
What was originally posted was nothing more than a negative review. Many restaurants are given negative reviews if the service, food, or any other aspect does not meet up to the reviewer's expectations.
I would not expect a restaurant or any other business owner to publicly reveal personal information or make personal remarks/insults at the person who had a bad experience.
I'd expect any business owner to respond to a negative review with tact and take the complaints and use them constructively to improve.

Posted 4 years ago #
simone
Delaware, OH
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Sorry you feel that way. We have rights as business owners to protect our name and reputation. When someone is spreading lies about our company, we have the right to respond.

Posted 4 years ago #
naps
Houston,TX
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:lol: :lol: :lol: What a great thread!!!

Posted 4 years ago #
Walker
The KLD / Downtown
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simone wrote Sorry you feel that way. We have rights as business owners to protect our name and reputation. When someone is spreading lies about our company, we have the right to respond.
Sure, you're allowed to respond, but no one "has a right" to say whatever they want on this site.
I feel like I shouldn't have to say this here, but again... keep it civil.
From one small business owner to another...
Thanks,
Walker

Posted 4 years ago #
Tigertree
771 N. High St.
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I am not sure I even believe this thread. Could there really be some pissed-ff bride signing up on a bunch of forums to slam a limo company? And then the limo company is actually finding these posts and responding to them? I don't think it's true.

Posted 4 years ago #
simone
Delaware, OH
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Yes, Tiger, it is very hard to believe, but is true!

Posted 4 years ago #