hugh59
Aboard the ultimate power in Olde Towne East
Login to Send PM
National Tire and Battery on East Long Street gives great service! We bought a set of tires there in December along with road hazard insurance. One of the tires was destroyed yesterday, but we could not find the receipt.
I sent an email to the company this morning. We just stopped by the shop to ask about whether we needed the receipt. The manager recognized us and had a copy of our receipt for waiting for us. We received outstanding good service. I strongly recommend them.
Rockmastermike
CORNspiracy HQ
Login to Send PM
good to know
also nice to see a good positive review. Most people only start a thread about a business when they have a gripe.
hugh59
Aboard the ultimate power in Olde Towne East
Login to Send PM
Rockmastermike wrote >>
good to know
also nice to see a good positive review. Most people only start a thread about a business when they have a gripe.
I know. But when I receive very good service, I like to make noise. I told the manager that I was going to spread the word online. Good service should be rewarded. What he did was easy, but too many people don't bother doing easy things like that
peanutnozone
Baltimore MD
Login to Send PM
I can only add to this. It was a snowy February a few years back, and my mom needed new wiper blades...because of the ice on her truck...the guy came out, at NO extra charge or even us ASKING, got the ice off of the windshield so as to not damage the blade, and installed the new blades. My mom tried to tip him a 20 and he refused. WOW! And that was a good 3-4 years ago and I remember it like it was yesterday. That's %&^*#$# service!
phaedrus
Clintonville / Beechwold
Login to Send PM
I echo lakee's review of NTB as a whole as well. I myself have had a bad experience there and know of too many people who have shared the same experiences as well. A post acknowledging that they've made good on a hazard insurance that was payed for won't persuade me otherwise.
berdawn
near that stretch of N. High Street in the Short North
Login to Send PM
Glad that you have had a good experience. I have had nothing but problems with the one at Silver (Lowes). They claimed they were unable to check for a leak in my tire because the tire was "too worn to repair"--when I went to Firestone later the same day, the tech there was able to fix the tire. They incorrectly installed my brakes (according to the dealership where I went for a subsequent service who didn't try to sell me anything, but suggested I return to NTB for them to correct the problem) and refused to fix the problem and said only replacing the pads and regrinding the rotors would solve the problem. Two weeks later, I returned to the dealership and they were able to fix the problem without any new pads or rotor repair.
Lakee911
Clintonville (South)
Login to Send PM
berdawn wrote >>
Glad that you have had a good experience. I have had nothing but problems with the one at Silver (Lowes). They claimed they were unable to check for a leak in my tire because the tire was "too worn to repair"--when I went to Firestone later the same day, the tech there was able to fix the tire. They incorrectly installed my brakes (according to the dealership where I went for a subsequent service who didn't try to sell me anything, but suggested I return to NTB for them to correct the problem) and refused to fix the problem and said only replacing the pads and regrinding the rotors would solve the problem. Two weeks later, I returned to the dealership and they were able to fix the problem without any new pads or rotor repair.
That's where I've gone and had bad service--even when it was Tire King. I think they kept the same staff.
I suggested to the girlfriend that she go to Tire Discounters. She went to NTB because it was slightly more convienent. This was on Main St.
She had a flat and when it came time to fix it, they told her it was too close to the sidewall to repair it. AND, get this, they DID sell her Road Hazard Warranty on her tires, but it was only on ONE out of teh FOUR tires she purchased. They wouldn't fix it for free....or for any discount. What the fuck? Maybe I should have scrutinized the receipt more than I had when she bought them, but still... Fuck off, NTB.
StowCbusCleveland
Jackson Township, Canton, OH
Login to Send PM
I'm glad to hear you had a great service experience, that's always awesome!
I can't in good conscience recommend NTB to anyone based on my experience with the one at Hudson next to Crew Stadium. I've occasionally gotten tires there when they have a great sale, but over the course of all my trips there they have recommended hundreds, if not thousands of dollars in work that wasn't necessary.
coolbuckeye
South Clintonville
Login to Send PM
I would also like to give a shout out to the NTB downtown. I always get good service there and the staff really know what they are doing. I've also been to the one on silver and they definitely get a big thumbs down. I think franchises are hit and miss regardless of what company it is. The manager Derrick really runs a good shop. I will go there as long as he is in charge.
berdawn
near that stretch of N. High Street in the Short North
Login to Send PM
Twixlen
Westgate, Columbus
Login to Send PM
coolbuckeye wrote >>
I would also like to give a shout out to the NTB downtown. I always get good service there and the staff really know what they are doing. I've also been to the one on silver and they definitely get a big thumbs down. I think franchises are hit and miss regardless of what company it is. The manager Derrick really runs a good shop. I will go there as long as he is in charge.
I think the chains completely depend on the folks who work there and directly manage them. I used to go to a Monroe - the manager there was friggin' awesome - but I wouldn't go to another Monroe to get my oil changed.
I like the Firestone on West Broad. Those folks have been good to me, they know what's up, and I live within walking distance. *win*
solpwr
Columbus
Login to Send PM
I used NTB for the longest period but had a problem with them and decided to find another company for my fleet. I did call their office in FLA (I think) and told them of the incident because it was about theft and not service. I warned the homeoffice and decided not to go back again. That was about 4 years ago. I am happy that they got a compliment for their service.
I use Rick and Charles at C&M towing for all types of mechanical work. Rick is especially good at troubleshooting with old american vehicles. Chuck has been at his location at 18th Avenue & 4th Street for about 15 years. You can't get anymore local than these folks. Their place would be a good setting for a film.
hugh59
Aboard the ultimate power in Olde Towne East
Login to Send PM
tourist19 wrote >>
ET Paul people. ET Paul. They are the best. Seems like NTB is hit or miss based on location and who works there.
Quite possibly. I purchased tires at the eastside one back in the mid 80s. I went up to Cleveland and had a flat. I had a full sized spare and ended up driving to Toledo. The NTB there replaced the tire. I don't remember what I paid, but I remember being satisfied.
Still, I realize that people will have differing experiences. The manager at the one downtown said it is now company policy to sell Roadside Assistance coverage with all sales. But since we have AAA, we don't need it. He decided to ignore company policy and not charge us for that service.
You must log in to post.
Launched in August 2010, TheMetropreneur.com is a local online resource devoted to small business development and entrepreneurship. Its aim is to tell the stories of Central Ohio's business community, foster regional economic development and assist entrepreneurs with its resource-heavy focus. Click here to visit TheMetropreneur.com.
RSS
Twitter
Facebook
YouTube
