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In recent years, it seems that folks feel that customer service at companies is getting worse. I order a lot of products online, and have always worried that I'd have a harder time if I had an issue without a store to show up at in person. Thankfully (knock-on-wood), I rarely have problems with products I've ordered. However, I've had 2 issues in the past year, and both were handled with such exceptional customer service, that I decided to mention them here. Problems occur from time to time, but these folks not only went the extra mile to track down and resolve a supplier issue (they are the distributors), but really, everything remained a very postive experience on both our ends.
UniqueTeakFurniture.com and OneKingsLane.com
I'd recommend these folks to anyone, and I just thought I'd share :)
Launched in August 2010, TheMetropreneur.com is a local online resource devoted to small business development and entrepreneurship. Its aim is to tell the stories of Central Ohio's business community, foster regional economic development and assist entrepreneurs with its resource-heavy focus.