I just got married, and wanted to share my horrible experience with Columbus Trolley to hopefully save other people some grief.
Three days before the wedding, they called to tell me that one of the trolley engines died, and they would have to give me a limo bus instead. I really didn't want a limo bus at all - not my style - but what could I do? They promised that it was really nice and it would still seat 22 people, and that I could still have a trolley for my end-of-reception pickup.
The actual bus looks like it's been driving through a dust bowl for 20 years, the paint is all faded and ugly. The inside is ok - the seating is leather, but the 'fancy lighting' is a blue rope light that hangs out of its track in places. It definitely does NOT seat 22 people - maybe 16. This would have been a huge problem if weather hadn't interfered with our plans for outdoor location photos.
The wedding was fabulous & wonderful. (CMA is an awesome venue + made amazing food!) We were supposed to be out of the museum by midnight, and the trolley was supposed to be there at 11:30 to do a few runs from the museum back to the hotel. I wasn't paying attention to the time, so when the last song played and the lights came on, I was very surprised to learn that the trolley hadn't shown up. I called Columbus Trolley, but they never showed up. I had to get cabs for my 40+ guests that were going back to the hotel - and make sure that everyone had cab fare. We also held up the museum staff in waiting for the cabs to arrive. Completely embarassing.
Columbus Trolley blames some company that they subcontracted with for the ugly bus, and the driver for not showing up. They refunded our money ONLY for the end of the night portion, and refuse to acknowledge that anything else was their fault. They accused me of trying to get my wedding for free and to profit off of them when I asked for a larger refund. Their customer service is unresponsive and unreasonable. Consider yourself warned.