Lakee911 wrote >>
I have TW and I'm not a huge fan, but it works for me. I negotiated some lower rates, but recently I got DirectTV ad in my possesion. I'd like to see if TW will match/beat it.
I've only got AT&T telephone and WOW and TW cable lines on my pole....no Uverse for me either.
Funny story: A co-worker of mine told me that his neighbor had Uverse so he called up and scheduled an appt. to install and in the meantime he canceled TW. When Uverse folk showed up for some reason he was JUST past the cutoff and he couldn't get it. He was pissed and then he had to call TW back. Sucks.
I had been a TW customer for years and years - I never loved them, but they provided me with a service, and I managed to hound them enough that the price wasn't beyond my insanity threshold. They raised my rates (when my current "promotion" expired), I called, and I was told there was nothing they could do. I told the guy on the phone that I had already contacted WOW and what they were offering, and he basically said, yeah, we're losing a lot of people right now... but there's nothing I can do.
I got the WOW installed - and called to cancel the TW. Cancelling them on the phone reminded me so much of cancelling AOL back in the day. I had to talk to 4 different people trying to offer me some sort of "deal" - and I finally had to tell the nice man that I was looking for an effing deal when I called the first time, that it was too late, and if he couldn't help me cancel the service, I was going to need to speak with his manager. It worked - though it's a damn shame you have to take it to that place.
WOW customer service (for the very short time I had them) was excellent. And I called to cancel because I'd gotten UVerse, they offered me a HELL of a deal.
But - I *hated* the way WOW's DVR system worked. The search, the way it was set up.... the simple way it looked. Hated it.